Question 1

Is there a minimum order value?

Accepted Answer

There is no minimum order value. Delivery is free on orders over £150 ex VAT, and £7.95 ex VAT below that for mainland UK.

Question 2

How fast is delivery?

Accepted Answer

Order before 2pm Monday to Friday and your packaging is dispatched the same day for next working day delivery. London customers can also use our dedicated London fleet.

Question 3

Do you offer trade prices?

Accepted Answer

Yes. Open a trade account for exclusive pricing across the full range, plus 30-day invoice terms on approved accounts.

Question 4

Can I get my logo printed on packaging?

Accepted Answer

Absolutely. We print cups, bowls, bags, boxes and more with low minimum quantities and free design support.

Question 5

Can I try products before ordering?

Accepted Answer

Yes — request a free sample pack of up to 5 products and test them in your kitchen before you commit.

Question 6

Is your packaging eco-friendly?

Accepted Answer

Our eco range covers bagasse, kraft, PLA and CPLA, wooden cutlery and compostable cups made from renewable, plant-based materials.

Question 7

Can I set up a repeat order?

Accepted Answer

Trade account customers can save order templates and re-order in a couple of clicks, or set a regular schedule with their account manager.

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